Frequently Asked Questions

Here are a few questions we’re frequently asked, and the answers too, of course. For information on business matters, please refer to the Investor Relations portion of this website.

  • Where is your Home Office located and how do I contact you?

    Our Home Office mailing address is P. O. Box 787, Lebanon, Tennessee 37088-0787. Our physical address is 305 Hartmann Drive, Lebanon, Tennessee 37087. Our phone number is (800) 333-9566. Our representatives are available Monday-Friday from 8:00 a.m. to 5:00 p.m. Central Time.

  • How many Cracker Barrel Old Country Store locations are there?

    As of today, there are over 600 locations in 42 states. Visit our Store Directory for more information.

  • What are your store hours of operation?

    Every Cracker Barrel Old Country Store location is open Sunday through Thursday 6:00 a.m. to 10:00 p.m., and Friday and Saturday 6:00 a.m. to 11:00 p.m.

  • Does Cracker Barrel Old Country Store, Inc. franchise its stores?

    All Cracker Barrel Old Country Store locations are company-owned and operated. We do not franchise any of these stores.

  • Can I order merchandise and food items online, or by telephone or fax?

    At Cracker Barrel Old Country Store, we have taken a handful of our favorite food products and retail merchandise and prepared them for shipment. The same quality and tradition available in the stores is now ready for delivery to your family and friends. Please visit our Cracker Barrel By Mail page to purchase food products or our Online Store for retail items. You can also purchase Gift Cards for that “hard-to-shop-for” friend.

    At the present time, we do not offer a mail order catalog for Country Store purchases. To purchase additional items not for sale in our Online Store, visit the Cracker Barrel Old Country Store location nearest you. Please visit our Store Directory page for a list of store locations.

  • How does the Cracker Barrel Book-On-Audio program work?

    Purchase a Books-on-Audio title at full retail price at any of our over 600 locations, listen to it, and return it to any of our locations for a full credit less a $3.49 per week exchange fee (plus tax where applicable). Book prices range from $9.99 to $48.00 (plus tax where applicable) based on number of cassette tapes or CDs (or size of the book).

  • What is Cracker Barrel's standard bread service?

    At Cracker Barrel Old Country Store we want to make sure guests get the hottest, freshest biscuits and corn muffins we can serve up. And we want to make sure we serve them to guests who want the bread instead of wasting it by serving bread to folks who don't really have any interest in the biscuits or corn muffins. As a result, we ask our guests what type of bread they want – biscuits or corn muffins, and we serve the bread with our guests' meals. As competitive as our business has become, every chance to reduce waste helps hold prices down.

    If you do have a preference of having your bread before your meal, just let your server know and fresh, hot biscuits and corn muffins will be right out to you!

  • Is nutritional information available for your menu items?

    Here at Cracker Barrel, we pride ourselves on using recipes and ingredients that are genuine and of the highest quality available. We strive to prepare and present these food items to you in a way that upholds those authentic traditions of days gone by.

    Cracker Barrel certainly understands the health-conscious concerns that some of our guests have. While we are currently unable to provide exact calorie or fat content information for our entire menu, the following choices may help you in your selection. You can get very specific nutritional information on some select dishes at both weightwatchers.com and healthydiningfinder.com

    Turkey sausage is offered as an alternative to regular sausage.

    Entree salads are available on the menu.

    Grilled chicken and grilled fish are available as meat selections.

    Fresh seasonal fruit and yogurt parfaits and muffins are available.

    Promise Spread® is available as an alternative to butter.

    Egg Beaters® are available on the breakfast menu and can be substituted on any breakfast at no additional charge.

    Oatmeal is available on the menu.

    Apple bran muffins are available as a bread choice.

    Decaffeinated hot tea and coffee are available as additional beverages.

    Fresh bananas and raisins are available.

    Low fat milk and skim milk are available.

    Our orange juice, apple juice, grapefruit juice, and apple cider are all pure, with no additives or added sugars.

    Special K®, Wheaties®, and Cheerios® are included in our dry cereal offering.

    Fat free thousand island, fat free ranch, fat free honey mustard, and fat free Italian dressings are available.

    Sweet & Low®, Splenda® and Equal® are available on each table.

    Low sugar fruit spread is available.

    No Salt is available upon request.

    Sugar free syrup is available.

    Diet root beer, Diet Coke®, Diet Orange Cream Soda, Bottled Water, Unsweetened Iced Tea and Hot Teas are available as beverage choices.

    Boiled chicken tenders are not printed on the menu, but are available upon request.

    No sugar added apple pie and no sugar added vanilla ice cream are available.

    We use 100% cholesterol free soybean oil for frying.

    We do not add MSG to our products, and we ask that our vendors not use MSG in the preparation of our foods, however, it should be noted that MSG is naturally occurring in some foods.

    All restaurant products are trans-fat free.

  • Are recipes available for the items on your menu?

    Grandma never gave away her prize recipes, and neither do we! But we do appreciate your interest.

  • Does Cracker Barrel issue discount coupons to individuals or groups? Are senior citizen discounts available?

    In an effort to provide food and merchandise of the highest quality and value for the money to everyone, Cracker Barrel Old Country Store does not offer discounts or coupons. 

  • Does Cracker Barrel offer any special benefits to tour groups?

    Yes, our Country Coach Service offers several benefits to tour groups. We have a toll free number for advance planning, plenty of motor coach parking, and several other benefits. For more information, visit our Tour Group Program.

  • Where can I get information about the financial performance of the company?

    For information regarding the corporate and financial side of Cracker Barrel, please visit the Investor Relations portion of this website.